David-Yim
- Total activity 25
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 0
Articles
Recent activity by David-Yim-
How to contact Support team?
Smart Construction team has multiple different avenues to contact support team members: Phone: 1 888 817-5557 Text message: 1 256 521-5413 Email: supportna@smartconstruction.com Please feel...
-
How to activate the license?
1. Go to MyKomatsu/Smart Construction website Smart Construction 2. Login with your MyKomatsu credentials. 3. Click the "My Subscription" button (top right corner) 4. Find the "Remote" product and ...
-
Can I send a design file to the machine when it is not online?
Yes Files can be send while the machine is not operating and offline. The design file will be uploaded to the cloud for up to 96hrs or until the machine is turned on. After 96hrs, the file transf...
-
Location on a Komatsu machine is not showing.
Both the Distributor and Customer must be given ownership of the machine in the Komtrax system before Komatsu iMC can provide a location in Smart Construction Remote. To confirm the ownership in th...
-
How to check file transfer history list?
If you want to have a look through all the files you have sent to this particular monitor, you can check the "History list" by clicking on the 3 dots in the "File transfer"-feature.
-
How to download files from the machine?
Except for the possibility to send files to the machine, you also have the option to download files from the machine. "Machine data download" can be found by clicking on the 3 dots after selecting ...
-
I can't login to Smart Construction Remote mobile app (Android)
*The images below are examples of “Lenovo Tab10 HD” screens. *Some operations and procedures may differ depending on the model you are using. 1. Tap on Settings 2. Tap on Apps & notifications (o...
-
I can't login to Smart Construction Remote mobile app (iPhone)
*The images below are examples of “iPhone 12 iOS16.6” screens. *Some operations and procedures may differ depending on the model you are using. 1. Tap on Settings 2. Tap on iPhone Storage 3. Tap...
-
How to access Remote via MyKomatsu portal?
1. Login to MyKomatsu/Smart Construction portal. 2. Go to My Subscription on the top right corner. 3. Choose Remote and Open Application button.
-
Which mobile devices and/or browsers are suggested for Smart Construction Remote?
Google Chrome, iOS Safari, and Firefox browsers are recommended browsers. Internet Explorer, and Microsoft Edge are not recommended as they may limit certain functions or access. Also, Smart Cons...