Both the Distributor and Customer must be given ownership of the machine in the Komtrax system before Komatsu iMC can provide a location in Smart Construction Remote.
To confirm the ownership in the Komtrax system please contact the Komtrax system administrator : kac_komtrax@global.komatsu
If the machine is properly assigned in the Komtrax system and the location is still not available please contact support@smartconstructionhelp.zendesk.com for more information.
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